Refund Policy of Lumi

Payments, auto-renewing subscriptions, and refunds

Payment methods. All paid items on this Application are charged exclusively through the in-app purchase ("IAP") systems of Google Play (Android) and the Apple App Store (iOS). The Owner does not operate any separate web-based or direct payment channel.

Auto-renewing subscriptions. Certain items may be offered as auto-renewing subscriptions. Renewal timing, billing cycle, pricing, and cancellation procedures are presented to Users at the time of purchase through the relevant platform's IAP interface and are primarily governed by the subscription policies of Google Play and the Apple App Store, respectively.

Refunds and right of withdrawal. Refunds for IAP transactions are processed in the first instance according to the refund policies of Google Play and the Apple App Store. Under the Korean Act on the Consumer Protection in Electronic Commerce, etc. ("ECCPA"), the User's right of withdrawal applies as follows:

• If a User has not used or consumed the purchased digital content (for example, in-app currency or a subscription that has not been activated), the User may request withdrawal of the purchase within 7 days from the payment date.
• For digital content that has already been used or consumed, or is deemed to have been used or consumed (for example, coins spent or chat messages sent — i.e. items that are consumed immediately upon use), the right of withdrawal may be restricted under Article 17(2)(5) of the ECCPA.
• Where the Service actually delivered differs from what was represented or advertised, or where any other ground specified by the ECCPA applies, Users may exercise their right of withdrawal and refund under the relevant provisions of the ECCPA.

Refund & subscription links

• Google Play: Manage subscriptions · Request a refund
• Apple App Store: Manage subscriptions · Request a refund